National Grid · Utility / Energy
Household energy, redesigned
A redesign of the US household energy experience, delivered by a squad of 30 inside a 120+ person programme.
Illustrative photograph, not the shipped product
Published results
60%
reduction in incident tickets
15%
increase in online payments
35%+
more engagement with energy insights tools
What happened
The programme in brief
- Redesign of the US household energy experience.
- ustwo squad of 30 working within a programme of more than 120 people.
We only reproduce what ustwo has published. The full story, with the team's own words, is on ustwo.com.